Our Expertise in Preventing Contagious Illness
Much of the world is now getting a crash course in viral transmission, inoculum size, viral particle shedding and management of risk factors. We want to give our patients and their parents/caregivers reassurance that these topics are at the center of our extensive educational background and Pediatric medical expertise. Regardless of the kind of germ that causes illness, preventing its spread between patients is at the heart of how Pediatricians move, work and navigate our work each day. Starting in medical school and extending into our professional environment at Redwood, preventing the spread of illnesses is a practical set of steps that comes out of years of education on the human body, the traits and characteristics of various germs, the dynamics of the immune system, and the changes in certain individuals that make a person weaker against a specific germ at a specific time. Just as airplanes are built only once thousands of hours of design is completed, Pediatric office design, layout, scheduling and cleaning is designed before the first patient ever sets foot into a Redwood office. While people cannot live in a bubble, there are many important steps that can be taken to restrict the spread of illness between patients, and we want you to know that at Redwood we use our expertise to meet or proactively go above and beyond governing body recommendations to keep our patients and staff healthy.
During the Pandemic, each patient calling for any type of appointment will be screened for risk factors for exposure to or symptoms of Coronavirus. Patients at risk of exposure or who have signs of infection will be sent to an appropriate testing site and not come to the office. This is a necessary step to protect the patients that choose us as their medical home.
Physical Distancing of Sick and Well Patients
In direct preparedness for this difficult and alarming illness, Redwood is setting up a disaster relief Mobile Clinic across the parking lot from our main clinic. Patients with signs and symptoms of illness which are different from Coronavirus will come to the mobile clinic to be seen there. Patient coming in for well checks, weight checks, newborn baby visits, behavioral health visits, foster care visits, non-contagious skin problems, and other non-contagious illnesses, will all come to our main office location. There will be ZERO overlap of sick and well patients at Redwood Pediatrics during this time. We will be staffing the two locations separately as well, so all staff who come into contact with your child will not have been around anyone sick that day. Clear instructions will be given as appointments are made. Please be assured that as of March 23, 2020, no sick patients will be in our main office location, and well visits and other necessary preventative and ongoing care will continue in as safe an environment as is possible. We will continue to follow the high standards of antibacterial cleaning between patients and at the end of each day, as well as our routine deep cleaning schedule.
During the pandemic, your ability to choose a specific provider for a visit may be limited and unexpected changes may be necessary. Please be flexible with us as we strive to do the right thing for all of our patients. Once the pandemic is over, we will be happy to offer the flexibility and choice of providers you have come to expect from Redwood Pediatrics.
Parking Lot Navigation
The Mobile Clinic will be in the southeast corner of the parking lot of our usual location at 9151 NE 81st Terrace, Kansas City, MO 64158. It will be plainly marked and easily visible. It has negative pressure rooms and multiple entrances and will offer every service that the main office does for sick patients. If you come for a sick visit, take the following steps once you arrive in the parking lot:
- Stay in your car and call the main office
- You will be checked in and make copays or any usual payments over the phone.
- The nurse from the mobile clinic will call your phone and indicate which door you should use to enter the mobile clinic.
- You will be seen as usual by one of our trusted providers and will go straight to your car again once the visit is over.
Many people who have Coronavirus are asymptomatic carriers (they are contagious but have no symptoms of illness). Recognizing this reality, we must limit additional patient family members from being in the office at Redwood with a patient during visits. One caregiver and the patient may attend visits. Babies 12 months old and younger are an exception to this rule and will still be allowed to attend all visits with their family. No family members with a cough may come along for visits. We realize this may cause difficulty in getting an appointment. If this is the case, call the front office and we will work with you to make sure your child can be seen. Whether it ends up as a car visit, a telehealth visit or a combination of those two things, we will be creative to meet your child’s needs. We don’t want anyone who needs to be seen staying at home or going to an Urgent Care or ER, where exposures are much much higher. We will work with you to find a way to get you in when your child needs help, whatever it takes!
Coronavirus Testing and Care
We continue to have tests for Coronavirus. If your child has respiratory symptoms, they should be evaluated in our Mobile Clinic without delay. If oxygen levels and an x-ray show signs consistent with COVID19, testing can be performed in the Mobile Clinic or in your car. Appropriate guidance for additional care will be given at that time depending on the results of the test. COVID19 care and guidance is quite similar to typical care we routinely provide for children infected with other serious viral illnesses; we will give you clear and easy to understand guidelines for care should your child test positive.
Staff Training and Communication
Doctors and Nurse Practitioners all receive extensive training and expertise in infection control and prevention as well as treatment. At Redwood we maintain the highest standards for all clinical staff. All of our nurses are RN’s, meaning they have years more education and clinical training than the Medical Assistants (MA’s) that most offices employ. We also keep frequent and proactive communication between Doctors, Nurse Practitioners and nursing staff to provide up to the minute accurate clinical information for patients. One of our core values is to practice excellent communication , and this commitment becomes additionally critical during trying times such as the Coronavirus Pandemic. Please be assured that we are reading our professional resources daily, communicating changes in real time with our staff, and passing on the best information available to you to partner with you in caring for your children.
Telehealth visits are being offered whenever possible, in accordance with national guidance provided by the CDC and American Academy of Pediatrics. It is our goal to be as accessible as possible to help you take care of your child. Call the office to discuss your child’s needs and find out if a Telehealth visit is a good fit.